How To Send Product For Service:

 

If you have a product that is still within its warranty period as well as within warranty rights - please refer to the 'Returns' page for details on how to complete a product return. If your product is not within these warranty conditions, please follow the following instructions on how to return for service:

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1. Ensure your products have no hazardous or toxic properties WHATSOEVER.

2. Package the product in a parcel/box/container that ensures the product will arrive at our facility safely. Any damage to products during freight are on the customer. JAVAC is not liable for said damages.

3. You MUST include a FULLY COMPLETED Service Information Form within the package of the returning product. Please find this at the top of this web page in the form of a downloadable PDF file.

4. Use the following address to return the products for service;

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36, Enterprise Drive, Rowville, 3178, VIC, Melbourne, Australia.

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***YOU MAY BRING YOUR ITEM IN PERSON TO OUR WAREHOUSE LOCATION AT THE ADDRESS ABOVE***

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PLEASE NOTE BEFORE SENDING:

BY SENDING PRODUCT TO JAVAC FOR A SERVICE, YOU ARE AGREEING TO ALL TERMS AND CONDITIONS LAID OUT IN THIS WEBPAGE.

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ALL products returning for service will incur a service inspection fee of $185. This fee is waived when the customer chooses to go ahead with the Job Estimate provided upon inspection.

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ANY products that breach any of the mentioned conditions of service will incur additional cleaning fees and/or hazardous properties fees.

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Ensure that your products for service are COMPLETELY drained of ALL oil before delivery/drop-off.

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ANY AND ALL foreign liquid/gas/matter OR HAZARDOUS/TOXIC PROPERTIES WHATSOEVER MUST BE spoken about with a JAVAC staff member PRIOR TO DELIVERY/DROP-OFF for a service.

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***ALL products that breach rules in regards to foreign properties will be scrapped immediately, voiding the customers right to have their product returned to them***

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POST SUPPLY:

Once your item has arrived at our warehouse, it will be processed via our service team at their earliest opportunity (PLEASE NOTE THAT THERE IS QUITE A CONSISTANT QUEUE FOR PRODUCTS AWAITING RETURNS PROCEDURE/AWAITING SERVICE PROCEDURE/AWAITING CALIBRATION PROCEDURE - It is estimated between 1 to 2 weeks wait time - For a more accurate estimate on wait time, please contact a JAVAC staff member today to ask about the current queue)

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